TAWELL is committed to process your personal data, meaning any information relating to an identified or identifiable natural person, with care, to take the appropriate measures to prevent misuse, loss, damage, unauthorised access, unwanted disclosure and unjustified modification and, in general, to comply with the legal provisions related to the protection of personal data.
TAWELL processes your personal data taking into account the following principles: fairness, lawfulness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity and confidentiality.
- what and how personal data is collected;
- the purposes and legal base of the processing;
- how the personal data is protected;
- who we disclose your personal data;
- whether your personal data is transferred abroad; and
- how long the data is stored.
Furthermore, it will be explained how you can exercise your rights related to the collected information.
This transparency allows you to take informed decisions.
Personal data collected by TAWELL
TAWELL limits the collection of personal data to what is necessary to comply with the purposes mentioned below.
TAWELL processes inter alia the following personal data:
- First Name, Last Name;
- Telephone number;
- Financial details such as bank account;
- IP address;
- Email address;
- Name and address of other addressee.
You may have submitted your personal data when making an account, when making an order on the website, through email, through its social media pages (for instance Facebook Messenger), through the contact form on www.ta-well.com or in any other way.
Please remember to inform TAWELL if your personal data has changed and this is relevant for TAWELL. On its turn, TAWELL is committed to keep your personal data accurate and we will modify your data if we are aware of changes.
If you prefer not to transfer personal data TAWELL may not be able to deliver the requested services (adequately).
The website is not intended for individuals under the age of 18. We do not intentionally collect personal information from children. If you are the parent or guardian and believe your child has provided us with personal information, please contact us at the address below to request deletion.
Purposes and legal base of the processing
TAWELL processes your personal data mainly to be able to process your order and for a sound customer management. As such TAWELL can send you the goods, communicate with you in the appropriate way, process your payments etc. Hence, the personal data allows TAWELL to execute the purchase agreement correctly.
As long as you are a customer, your email address may also be used to promote other services to you or to send you news updates related to our sector. As such from time to time you may be informed of a special promotion, an interesting article, a publication of TAWELL etc. This is based on the legitimate interest of TAWELL. If needed, for instance if you would not be a customer of TAWELL yet, your explicit consent will be asked. You may request TAWELL to stop sending such messages at any time.
Furthermore, TAWELL uses your personal data to optimise its services. As such www.ta-well.com is using Google Analytics in order to collect statistics about the browsing behaviour of visitors. Your IP address may be captured.
Moreover, TAWELL uses your data to comply with the applicable legal provisions and to safeguard its rights (e.g. in case of a claim your personal data will be used to send you the necessary communication). Lastly, your personal data will be disclosed to the competent authorities if they would request to do so. TAWELL will inform you prior to the submission if allowed.
If TAWELL would process your data based on a different legal basis or for another purpose, you will receive all relevant information related hereto and your prior consent will be asked if required.
TAWELL is not making use of computer-controlled programmes to make decisions related to your personal data and profiling. Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Services that include elements of automated decision-making include:
- Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
- Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
Protection of your personal data
TAWELL has implemented administrative (such as the use of passwords), organisational (e.g. appropriate method of storage, periodic back-ups) as well as technical (e.g. antivirus programmes) measures to protect your personal data.
TAWELL is committed to periodically check the measures implemented and to continue to take the appropriate measures, always taking in to account the state of the art and the costs of implementation on the one hand and the nature, scope, context and purposes of processing of the personal data as well as the risks of varying likelihood and severity on the other.
TAWELL’s website may contain links, plug-ins to external websites. If you transfer your personal data to those websites, the privacy rules of such websites apply and those parties will act as the main controllers.
Disclosure of your personal data
TAWELL only discloses your data to external providers who help TAWELL executing the services. As such your personal data will be shared with the website hosting provider, Shopify, the postal services, Sendcloud, the TAWELL accountant etc.
TAWELL will ensure that these external parties are also bound by the privacy laws and TAWELL will make the necessary arrangements with them e.g. by concluding a data processing agreement.
Personal data transferred abroad
TAWELL may transfer your personal data to other countries, even countries outside of the EEA (European Economic Area). The server of the TAWELL website is for instance located in Canada, Google Analytics transfers information to the United States.
In any case TAWELL will continue to take the necessary measures to safeguard your rights related to personal data and ensure the protection and the integrity of the data e.g. by checking if standard contractual clauses are in place.
TAWELL will not store your personal data longer than necessary.
If you (also) agreed to receive promotions and general information related to the sector through a newsletter or any other medium, your name and email address is stored until you unsubscribe.
Furthermore, TAWELL stores the personal data to comply with the legal provisions such as the fiscal provisions related to the storage of data. Therefore, TAWELL will retain such relevant information for a period of 7 years. TAWELL is also retaining the necessary details to protect its rights in case of claims.
You have several rights:
- Right to access and right to obtain a copy
At any time, you can request to access and review your personal data and. TAWELL will then send you a free copy within a reasonable time.
- Right to rectify, erase, restrict and withdraw
Furthermore, you can request to rectify or erase your personal data or to restrict or withdraw your consent related to the use or processing (if applicable).
- Right to object
In certain circumstances you may object if you have sound and lawful reasons to do so.
- Right to data portability
You have the right to receive the personal data in a structured, commonly used and machine-readable format and to transmit such data to another controller.
- Right to lodge a complaint with the competent authority
Moreover, you can always lodge a complaint with the competent authorities. For Belgium this is the Data Protection Authority, Drukpersstraat 35, 1000 Brussels, Tel +32(0)22744800 or Fax +32(0)22744835, firstname.lastname@example.org.
This all within the framework and limits of the applicable laws.
Applicable laws and jurisdiction
What are cookies?
Cookies can help navigate a website and provide the necessary information to the owner of a website in order to optimise a website. As such cookies may for instance remember the pages that you have visited and your preferences (language, font and other preferences).
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
What cookies are used on this website?
This website is currently using the following cookies:
1/ Necessary/ technical cookies
The website needs these cookies to function properly or to ensure a personalised user experience.
Example of such a cookie on this website: __verify: provider ta-well.com HTTP Session, Cookie purpose description: This cookie determines whether the browser accepts cookies.
2/ Analytical cookies
These cookies gather information regarding the use of the website allowing the owner to improve the content and adapt the website to the wishes of its visitors or to improve the user experience.
Example of such a cookie used on this website: _ga: provider ta-well.com HTTP 2 years, Cookie purpose description: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
3/ Marketing cookies
These cookies are used in order to show for instance relevant ads to the visitors of the website.
Example of such a cookie used on this website:_shopify_s: provider: ta-well.com HTTP Session, Cookie purpose description: Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant;
For the avoidance of doubt: this website contains third party cookies, meaning these cookies do not originate from the website itself, but from third parties, e.g. through marketing or advertising plug-ins.
At any time you may request a full overview of the cookies used on this website.
How can you check and change your cookie preferences?
Most Internet browsers automatically accept cookies. You can adjust the settings on your Internet browser so that cookies are not accepted/blocked, you receive a warning whenever a cookie is installed or cookies are removed from your hard drive. Furthermore, you can always manually check and/or delete cookies. You can consult the website aboutcookies.org for more information on the same matter.
If you would change the settings, please take into account that specific graphic elements may not appear correctly or that you will be unable to use specific applications or all options offered by the website.
Applicable laws and Jurisdiction
The courts of the district of the registered office of TAWELL will have exclusive jurisdiction, unless mandatory laws would prohibit.
TAWELL will reply to your message as soon as possible and in any case within thirty (30) days.